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Service Rating

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Emirates ID provides several channels to receive Customers’ opinions; If Customers want to provide their opinions and comments about their experience with ICA.

to submit feedback please click here

Service Scope

Provide opinions and suggestions

Steps to access the service

  • Chose Communication Chanel
  • Provide Suggestion and Feedback

Service Eligibility

All UAE nationals, GCC nationals, expats and residents who have any interaction with ICA during their residence period.

Service Availability

  • The service will be available around the clock (24 hours) throughout the week through all channels.
  • The service will be available through service centers during normal working hours.

Service Channels

  • Website
  • Service centers
  • Contact center
  • Email
  • Social Media Platforms
  • Mobile phone applications
  • Live chat
  • IVR system

Customer Journey Steps

  • I would like to provide my feedback about my experience with ICA services.
  • I communicated with ICA through my preferred channel, and provided my feedback.
  • I received a text message confirming on providing my feedback.

Service Code


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