Ask ICA

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This service is provided to customers to inquire about ICA services through the available service channels

Ask Emirates ID please click here

Service Code

EIDA-S-Ind-Inq-01

Steps to access the service

  • Step 1 Chose Communication Chanel
  • Step 2 Request Information
  • Step 3 Get Answer
  • Step 4 Evaluate the Servic

Service Scope

  • Inquire about Emirates ID services
  • Follow up on a request/application

Service Channels

  • Website
  • Service centers
  • Contact center
  • Email
  • Interactive messages (USSD)
  • Social media platforms
  • Mobile application
  • Online chat
  • IVR

Customer Journey Steps

I want to inquire about Emirates ID services

  • I contacted Emirates ID through my preferred service channel
  • I asked for information about the available services
  • I acquired the information that I need through my preferred service channel
  • I got all the information that I needed about the required steps for application
  • I was encouraged to provide feedback about my experience
  • I provide feedback about the service that I received
  • I want to follow up on the status of my application

  • I provide my application reference number
  • I receive an update about the application status
  • I was encouraged to provide feedback about my experience
  • I provide feedback about the service that I received

Service Eligibility

All UAE nationals, GCC nationals, expats and residents

Service Fees

This service is provided free of charge to all EIDA customers. Calling charges will be applied when contacting the call center.

Service Level Agreement

90% of inquiries are answered from the first contact

Service Availability

This service is available 24/7

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Individual Service Catalogue Organization Service Catalogue Customer Guide To Use The E-Form

Download App On the following platforms

  • iOS
  • Android
  • Windows

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