ICA Strategy 2017-2021


Trusted Identity and leading services


Provide innovative services according to the best international practices for the customers of identity, citizenship, passports, entry and residency of foreigners by inspired national talents to enhance community security and corporate reputation.


  • Lead the provision of identity, citizenship, residency and foreigners affairs services
  • Manage personal identity life-cycle to ensure the quality and security of the population register data.
  • Ensure the provision of administrative services in accordance with the standards of quality, efficiency and transparency
  • Foster a culture of innovation in the organizational work environment.


  • Effective Communication
  • Excellence and innovation
  • Happiness and Positivity
  • Team Collaboration
  • Organizational Loyalty

ICA Strategy 2018-2021

ICA Strategy 2017-2021 Emirates ID Strategy 2014-2016 Emirates ID Strategy 2010-2013 Strategic Project Enrollment Strategy Population Register Registration Strategy

Download App On the following platforms

  • iOS
  • Android
  • Windows

Scan the code using your smartphone