Poll Archive

  1. Do you know the services provided by ICA through the “e-channels” platform?

    Options Percentage Respondents
    I Know 27.88% 7551
    I know some of them 19.11% 5177
    I don’t know 53.01% 14360
  2. Which channel do you prefer to contact with ICA and get its services?

    Options Percentage Respondents
    Website 32.03% 3284
    Smartphone application 14.26% 1462
    Call Center 4.76% 488
    Customer Happiness Centers 2.05% 210
    Live Chat (Ask Hamad) 6.65% 682
    Our page on (Facebook) 0.36% 37
    Our Twitter page 0.2% 20
    Our page to help (Twitter) 0.18% 18
    Contact Director General 0.42% 43
    Our page on (YouTube) 0.2% 21
    Contact Us 2.5% 256
    Our page on (Instagram) 0.51% 52
    Innovative Ideas Bank 0.61% 63
    ID Card Status Service 31.52% 3232
    Self-service Kiosks 3.75% 385
  3. Did you know that you can use the ID card to cross the e-Gates at airports in the UAE?

    Options Percentage Respondents
    I know and used before. 40.45% 19463
    I know and I did not use. 21.4% 10298
    I do not know. 38.16% 18361
  4. How do you evaluate the process of accessing information on the ICA`s website?

    Options Percentage Respondents
    Very Easy 47.98% 12671
    Easy 25.13% 6637
    Neutral 16.39% 4328
    Difficult 3.95% 1042
    Very Difficult 6.55% 1729
  5. How aware are you about the online services provided by ICA ?

    Options Percentage Respondents
    Well aware 40.31% 10683
    Somewhat aware 17.93% 4752
    Neutral 17.98% 4765
    Not aware 14.13% 3743
    Absolutely unaware 9.65% 2556
  6. The grace period of "Protect yourself by modifying your Status" Initiative is.

    Options Percentage Respondents
    Very adequate 31.48% 9930
    Enough 25.04% 7898
    Short 10.81% 3409
    Very short, need to extend 32.67% 10307
  7. How do you evaluate the "Protect Yourself by Modifying Your Status" initiative launched by the ICA since 1st August, 2018 to Modify the status of the violators of the entry and residency of foreigners law in the UAE.

    Options Percentage Respondents
    Very Satisfied 56.92% 14048
    Satisfied 24.4% 6022
    Neutral 12.22% 3016
    Dissatisfied 6.46% 1594
  8. Which Social Media Platforms you prefer to know about the electronic and smart services provided by ICA ?

    Options Percentage Respondents
    Facebook 45.72% 8476
    Twitter 11.52% 2135
    Instagram 25.01% 4636
    YouTube 17.76% 3293
  9. Do you agree with the use of Emirates ID number and the unified number in the e-form system to retrieve your data instead of re-entering them when applying for renewal or replacement of the Emirates ID card?

    Options Percentage Respondents
    Yes 82.58% 37021
    No 17.42% 7809
  10. How do you evaluate the clarity of the procedures for obtaining the services provided by the ICA on the website?

    Options Percentage Respondents
    Very clear 48.55% 12482
    Clear 27.04% 6951
    Neutral 12.98% 3336
    Unclear 11.44% 2940

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