Poll Archive

  1. How do you evaluate the clarity of the procedures for obtaining the services provided by the ICA on the website?

    Options Percentage Respondents
    Very clear 48.63% 10100
    Clear 26.8% 5566
    Neutral 13.12% 2725
    Unclear 11.45% 2379
  2. Do you know your identity card PIN Code??

    Options Percentage Respondents
    I know 20.3% 7229
    I don’t know 79.7% 28385
  3. How do you evaluate the issuance and renewal procedures of identity card?

    Options Percentage Respondents
    Very easy 46.42% 12377
    Easy 24.56% 6548
    Neutral 16.68% 4449
    Difficult 4.64% 1237
    Very difficult 7.7% 2054
  4. Have you used the smart application of the Federal Authority for Identity and Citizenship?

    Options Percentage Respondents
    I have downloaded and used it 13.05% 2942
    I have downloaded but didn’t use it 4.46% 1005
    I know it but I didn’t download 16.9% 3808
    I don’t know it at all 65.59% 14782
  5. How satisfied are you about the role of Emirates ID card to facilitate the services provided by the public and private sectors?

    Options Percentage Respondents
    Very satisfied 53.65% 10565
    Satisfied 25.19% 4961
    Neutral 12.28% 2418
    Dissatisfied 3.41% 672
    Absolutely Dissatisfied 5.47% 1078
  6. Do you have the needed knowledge about the features and benefits provided by your ID card? to know more about features and benefits of the ID card, click here

    Options Percentage Respondents
    I have 39.34% 12292
    I Know some of them 23.95% 7484
    I have not 36.71% 11469
  7. How do you evaluate the new ICA website?

    Options Percentage Respondents
    Very satisfied 49.64% 12293
    Satisfied 26.78% 6631
    Neutral 14.37% 3558
    Dissatisfied 3.25% 806
    Absolutely Dissatisfied 5.95% 1474
  8. How do you evaluate the feature "average waiting time" service offered by the FAIC through its website, to enable The customers to know the waiting time at their happiness customer centers?

    Options Percentage Respondents
    Very helpful 54.71% 15265
    Helpful 23.46% 6544
    Neutral 12% 3347
    Not helpful 9.84% 2744
  9. Which channel do you prefer to contact with us?

    Options Percentage Respondents
    Website 33.76% 5939
    Smartphone application 11.14% 1959
    Call Center 7.52% 1323
    Customer Happiness Centers 1.32% 233
    Live Chat "Ask Hamad" 7.35% 1293
    Our page on “Facebook” 0.32% 57
    Our Twitter page 0.24% 43
    Our page to help "Twitter" 0.22% 39
    Contact Director General 0.47% 82
    Our page on "YouTube" 0.3% 53
    "Contact Us" 3.01% 530
    Our page on “Instagram” 0.29% 51
    Innovative Ideas Bank 0.3% 53
    ID Card Status Service 33.74% 5935
  10. What is your preferred channel to get EIDA services related to the issuance, renewal and replacement of ID card:

    Options Percentage Respondents
    EmiratesID ' Centres 39.17% 5898
    Approved printing offices 9.93% 1495
    The e-form on Emirates ID website 21.57% 3248
    Mobile application 29.34% 4418

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