Poll Archive

  1. Do you agree the creation of ICA "Customers Council" to communicate with you and receive your ideas and suggestions for development of ICA services?

    Options Percentage Respondents
    Yes 68.27% 19880
    No 31.73% 9240
  2. How do you evaluate the "Innovative Ideas Bank" channel offered by the ICA to its customers to apply their ideas and suggestions?

    Options Percentage Respondents
    Very Satisfied 48.49% 14102
    Satisfied 27.59% 8022
    Neutral 14.95% 4348
    Dissatisfied 8.97% 2609
  3. Which channel do you prefer to get the ICA services?

    Options Percentage Respondents
    Website 55.58% 23366
    ICA Smart Application 25.4% 10681
    Happiness Customer Centers 8.49% 3569
    Typing Offices 10.53% 4427
  4. How often do you use your ID card directly to obtain a specific service (eg ATM card, health insurance card, smart gates, .....)

    Options Percentage Respondents
    0 time 38.44% 12716
    1-5 times per month 41.89% 13857
    6-15 times per month 8.64% 2857
    More than 15 times per month 11.04% 3651
  5. Do you know the services provided by ICA through the “e-channels” platform?

    Options Percentage Respondents
    I Know 27.62% 10689
    I know some of them 18.86% 7301
    I don’t know 53.52% 20716
  6. Which channel do you prefer to contact with ICA and get its services?

    Options Percentage Respondents
    Website 32.03% 3284
    Smartphone application 14.26% 1462
    Call Center 4.76% 488
    Customer Happiness Centers 2.05% 210
    Live Chat (Ask Hamad) 6.65% 682
    Our page on (Facebook) 0.36% 37
    Our Twitter page 0.2% 20
    Our page to help (Twitter) 0.18% 18
    Contact Director General 0.42% 43
    Our page on (YouTube) 0.2% 21
    Contact Us 2.5% 256
    Our page on (Instagram) 0.51% 52
    Innovative Ideas Bank 0.61% 63
    ID Card Status Service 31.52% 3232
    Self-service Kiosks 3.75% 385
  7. Did you know that you can use the ID card to cross the e-Gates at airports in the UAE?

    Options Percentage Respondents
    I know and used before. 40.45% 19463
    I know and I did not use. 21.4% 10298
    I do not know. 38.16% 18361
  8. How do you evaluate the process of accessing information on the ICA`s website?

    Options Percentage Respondents
    Very Easy 47.98% 12671
    Easy 25.13% 6637
    Neutral 16.39% 4328
    Difficult 3.95% 1042
    Very Difficult 6.55% 1729
  9. How aware are you about the online services provided by ICA ?

    Options Percentage Respondents
    Well aware 40.31% 10683
    Somewhat aware 17.93% 4752
    Neutral 17.98% 4765
    Not aware 14.13% 3743
    Absolutely unaware 9.65% 2556
  10. The grace period of "Protect yourself by modifying your Status" Initiative is.

    Options Percentage Respondents
    Very adequate 31.48% 9930
    Enough 25.04% 7898
    Short 10.81% 3409
    Very short, need to extend 32.67% 10307

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