Poll Archive

  1. Which channel do you prefer to get the ICA services?

    Options Percentage Respondents
    Website 55.35% 13506
    ICA Smart Application 25.35% 6185
    Happiness Customer Centers 8.38% 2045
    Typing Offices 10.92% 2664
  2. How often do you use your ID card directly to obtain a specific service (eg ATM card, health insurance card, smart gates, .....)

    Options Percentage Respondents
    0 time 38.44% 12716
    1-5 times per month 41.89% 13857
    6-15 times per month 8.64% 2857
    More than 15 times per month 11.04% 3651
  3. Do you know the services provided by ICA through the “e-channels” platform?

    Options Percentage Respondents
    I Know 27.62% 10689
    I know some of them 18.86% 7301
    I don’t know 53.52% 20716
  4. Which channel do you prefer to contact with ICA and get its services?

    Options Percentage Respondents
    Website 32.03% 3284
    Smartphone application 14.26% 1462
    Call Center 4.76% 488
    Customer Happiness Centers 2.05% 210
    Live Chat (Ask Hamad) 6.65% 682
    Our page on (Facebook) 0.36% 37
    Our Twitter page 0.2% 20
    Our page to help (Twitter) 0.18% 18
    Contact Director General 0.42% 43
    Our page on (YouTube) 0.2% 21
    Contact Us 2.5% 256
    Our page on (Instagram) 0.51% 52
    Innovative Ideas Bank 0.61% 63
    ID Card Status Service 31.52% 3232
    Self-service Kiosks 3.75% 385
  5. Did you know that you can use the ID card to cross the e-Gates at airports in the UAE?

    Options Percentage Respondents
    I know and used before. 40.45% 19463
    I know and I did not use. 21.4% 10298
    I do not know. 38.16% 18361
  6. How do you evaluate the process of accessing information on the ICA`s website?

    Options Percentage Respondents
    Very Easy 47.98% 12671
    Easy 25.13% 6637
    Neutral 16.39% 4328
    Difficult 3.95% 1042
    Very Difficult 6.55% 1729
  7. How aware are you about the online services provided by ICA ?

    Options Percentage Respondents
    Well aware 40.31% 10683
    Somewhat aware 17.93% 4752
    Neutral 17.98% 4765
    Not aware 14.13% 3743
    Absolutely unaware 9.65% 2556
  8. The grace period of "Protect yourself by modifying your Status" Initiative is.

    Options Percentage Respondents
    Very adequate 31.48% 9930
    Enough 25.04% 7898
    Short 10.81% 3409
    Very short, need to extend 32.67% 10307
  9. How do you evaluate the "Protect Yourself by Modifying Your Status" initiative launched by the ICA since 1st August, 2018 to Modify the status of the violators of the entry and residency of foreigners law in the UAE.

    Options Percentage Respondents
    Very Satisfied 56.92% 14048
    Satisfied 24.4% 6022
    Neutral 12.22% 3016
    Dissatisfied 6.46% 1594
  10. Which Social Media Platforms you prefer to know about the electronic and smart services provided by ICA ?

    Options Percentage Respondents
    Facebook 45.72% 8476
    Twitter 11.52% 2135
    Instagram 25.01% 4636
    YouTube 17.76% 3293

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