Community Satisfaction Survey

Demographic Data

1. Gender*
2. Age Group*
3. Nationality*
4. Educational Level*
5. Profession*
6. Telephone Number (Optional)

7.

General Happiness:

*
Highly SatisfiedSatisfiedSomewhat SatisfiedNot SatisfiedNot Satisfied at all
General satisfaction with the ICA’s services and achievements
The geographical location of ICA’s centers is appropriate and there are no congestions or traffic jams on the way leading to them.
8.

ICA's role in the field of environment, health and safety

*
Highly SatisfiedSatisfiedSomewhat SatisfiedNot SatisfiedNot Satisfied at all
ICA’s cooperation with its partners to organize health initiatives
ICA’s cooperation to reduce health risks
Community initiatives in the field of environment, health and safety
ICA’s implementation of health and safety standards
Community initiatives to protect resources and support the environment within the green application initiatives
9.

ICA's role in the field of social responsibility and participation

*
Highly SatisfiedSatisfiedSomewhat SatisfiedNot SatisfiedNot Satisfied at all
ICA’s initiatives in the field of community responsibility
ICA’s Voluntary works and humanitarian initiatives to support the community
ICA’s empowerment of the community and enhancing its capabilities through introducing various programs
ICA's interest in the people of determination and special groups (i.e. the elderly)
ICA’s participation and contribution to the nationals’ training activities, such as training university graduates, providing summer training courses
ICA’s participation in the recruitment exhibitions
ICA’s contribution in the charity projects
ICA’s support for the cultural activities and programs
ICA’s support for sports activities and programs
ICA’s awareness campaigns
ICA’s participation in the public and private celebrations and events
ICA’s provision of job opportunities for nationals
10.

ICA's role in the field of knowledge, outreach and communication with the community

*
Highly SatisfiedSatisfiedSomewhat SatisfiedNot SatisfiedNot Satisfied at all
ICA’s has effective and appropriate channels for communication with the community
ICA is keen on introducing its achievements and community initiatives through the various means and channels of communication
Smooth communication with ICA and rationalization of energy and water use.
ICA’s participation in the media and periodic coverage of its activities
Accuracy and clarity of the information and open data provided by ICA
11.

General Happiness:

Sense of security, safety and community protection
*
Highly SatisfiedSatisfiedSomewhat SatisfiedNot SatisfiedNot Satisfied at all
Implementing and enforcing laws
Arresting the Residency Law violators
ICA’s launching of "Protect Yourself by Modifying Your Status" initiative since 1 August 2018 to modify the status of the Residency Law violators
Vigilance and care of ICA’s employees at the State ports and airports
Providing security awareness in the field of ICA’s specialization
Providing services that contribute to enhancing security and stability
12.

ICA's dealing with the Community

*
Highly SatisfiedSatisfiedSomewhat SatisfiedNot SatisfiedNot Satisfied at all
Equal treatment for all nationalities and groups
Fair treatment without discrimination with all nationalities and groups
Professional dealing with customers
Transparent dealing with the community
Commitment to women empowerment and support.
Commitment to care for national Seniors
Commitment to care for the People of Determination
13.

ICA's practices in the fiels of innovation

*
Highly SatisfiedSatisfiedSomewhat SatisfiedNot SatisfiedNot Satisfied at all
ICA’s reputation in innovation and initiatives development
ICA’s urging the community groups to innovate
Innovation in the field of community work
Improving the quality of community initiatives
14.

Key problems and challenges in dealing with ICA


15.

Key suggestions for developing the community initiatives issued by ICA


16.

Key future needs to support the community and make it happy


17.

In your opinion, what are the community groups to be covered by ICA during the coming phase?


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